We respect your privacy. We always use discreet packaging with no reference to SheVibe.com. Your credit card statement will read SV Inc. Provided the item you purchased is in stock, orders received Monday through Friday, are processed within 48 hours. Orders placed on Saturdays, Sundays and holidays will be processed the following business day.  Due to our unique product selection, your order may ship in more than one package. You will be notified of multiple shipments via an email shipment confirmation and all available tracking numbers will be provided to you. Once the order is processed, the shipping method you chose will determine when you receive your order. Shipping times are approximate and should be calculated from the time you receive shipment notification and not necessarily from the time you place your order. You must be at least 18 years of age to order from SheVibe.com. We will never knowingly ship an order to any persons under 18. By use of this site you confirm that you are 18 years or older.

So that we may provide our customers with a unique selection of products, there are certain items which are not stocked in the SheVibe warehouse. Most notably shoes, lingerie, costumes and Liberator products. Since we do not have a physical inventory of these items, there may be times when the item you ordered is not available. We will notify you of any stock issues as quickly as possible and that part of your order will be canceled and refunded. You are more than welcome to contact us prior to placing your order to determine if the item you are interested in is available: customersupport@shevibe.com or (888) 743-8423, 11 AM - 6 PM EST, Monday through Friday. Please note that all Ellie Shoes orders ship via UPS only and a physical address is needed to fill these orders. Liberator items are often made to order and may take extra processing time.

Please note that all shipping times are estimates. The shipping estimate does not include processing time. Most orders are processed within 48 hours of the order being placed. Saturday, Sunday and holidays are not considered business days. The day your order ships is not considered an "in transit" day.  Orders are picked up by the carrier at the end of the day and transit begins then.  Please call us if you have any questions about the transit time of your package. Occasionally, due to warehouse restrictions, an order may be shipped in a different manner than the one you specify (at no additional cost to you). Ellie Shoes and Liberator items ship UPS only directly from their warehouses. Lugez  and G World ship USPS Priority Mail only directly from their warehouses.

General Shipping Guidelines
UPS Ground: 1-6 business days
FedEx Ground: 1-6 business days
USPS Priority Mail: 2-5 business days

Expedited orders are in transit for the amount of time promised by the carrier barring any unforeseen circumstances. Please allow extra delivery time for all orders shipping to Canada and APO addresses.

For Next Day Air packages ordered on a Friday to be delivered on a Saturday you must call Customer Service at (888) 743-8423 before 1 PM Eastern Standard Time; please note that there is a $12.50 surcharge in addition to regular rush fees.

Please note that expedited shipping services such as; UPS Next Day Air and 2nd Day Air will deliver on the next business day. Saturday is not considered a business day. USPS Priority Mail will deliver on Saturdays along with your regular mail service.

Free Shipping promotions: SheVibe reserves the right to select the shipping method for items qualifying for “Free Shipping”. Your item may ship UPS Ground or USPS Priority Mail regardless of the method displayed during your checkout. If you have selected items which do not have Free Shipping with those that do, the weight of the Free Shipping items will not be calculated in the final shipping cost.

Canadian Customers: Our Canadian customers may use US Checkout or International Checkout. US Checkout orders will be shipped via USPS Priority Mail to avoid additional broker fees (from UPS and FedEx) being placed on the customer at the time of delivery. We mark all customs forms with the description of "Hobby Kit" for contents inside the package. Please note that Liberator items ship directly from the manufacturer - these particular items are only able to ship via UPS. Please allow additional shipping time for Ellie Shoes items.
International Customers: SheVibe.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. If you wish to place an international order, shop as you normally would and when you have added all of the items you are interested in to your shopping cart, click "Your Cart" at the top of the site. Then click on the International Checkout button which will transfer you to the International Checkout site along with the information in your shopping cart. You may pay with international credit cards, PayPal and bank wire transfers. International Checkout will process your payment and guarantee delivery. To calculate shipping & delivery costs, put the desired items into your cart, click on the International Checkout button and answer the appropriate questions. Your order total will show before you are prompted to enter actual shipping or payment information. Once your order is completed, all inquiries should be directed to International Checkout cs@internationalcheckout.com.
Lost or stolen packages SheVibe is not responsible for items which are stolen from your location after delivery has been made and confirmed. If your item is lost by the carrier we will file a claim on your behalf, but it is up to the carrier to reimburse you for the merchandise. We Recycle! Did your order come in a “gently used” box? Your order may arrive in a box which once was home to vitamins or wireless accessories - fear not, that's SheVibe's attempt at being environmentally responsible by recycling all packaging materials. Your package will have no reference to its contents. Return address will appear as SV Inc.