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Here at SheVibe, we understand that ordering online without seeing your items in person can be challenging. We want you to be pleased with your selection and have done our best to bring you the most detailed product pictures and descriptions. We do expect that you will perform your due diligence in researching the products you are purchasing since we are not able to offer satisfaction guarantees. Please have an understanding of your size and performance expectations prior to ordering. Due to the variations in computer monitors, colors may differ from what you perceive on your particular monitor. Measurements are provided as per the manufacturer and also may vary slightly from the actual object. This is the most accurate information we have at the time a product is added to the site. We are unable to consider returns in cases of a misjudgment of size. Please note that due to their nature, some products have slightly different return parameters.

If you find yourself here, then we figure something may have gone awry. No worries, we will do our very best to make things right. However, bear in mind that due to their intimate nature most sales are final and we do have some guidelines and procedures we must stick to, we're sure you'll understand.
 
Additional Information: Clearance & Closeout Items  |  Unauthorized Returns
Refused Shipments or Incorrect Address  |  CA, AUS and UK Return Guidelines

If you need to request a Return Merchandise Authorization or RMA (or you would just like to familiarize yourself with our return policies) please click on the link that best resembles the problem you are having. If you discover an item is missing from your order, you must contact customer service within 24 hours of confirmed delivery in order for us to be able to consider a replacement.

Fill out the appropriate form and once submitted, we'll have one of our representatives respond in 24 to 48 hours (we'll usually get back to you much more quickly than that). If it happens to be the weekend or a holiday, someone will address your needs the following business day.

If you have questions, you can reach us toll free at (888) SHE-VIBE (888-743-8423), Monday thru Friday, 10 AM - 5 PM EST, or you can email us.

Select from the Return Merchandise Authorization categories below to begin the returns process.
Defective Novelty Non-Defective Novelty Return Wrong Item Shipped

Clearance & Closeout Items - Clearance, Sale and Closeout items are deeply discounted and all sales of these items are final. Electronic and motor operated items will be opened, tested and verified as functional before shipping. These items will not be eligible for return in case of future malfunction. Manufacturer coupons will not apply to clearance items. Manufacturer warranties will not apply to clearance items.

Unauthorized Returns - Unauthorized returns will not be credited. Unauthorized returns include:
  • Returns made without RMA approval from SheVibe Inc. Unauthorized returned packages will be returned to sender as Refused.
  • Returns made with the pretense that there is a defect, when in fact, one does not exist.
  • Returns made after the return parameters have expired. This information will be clearly laid out within your return instructions.

Refused Shipments or Incorrect Address - Please do not refuse your shipment. If your order has shipped and you no longer want it, once received, DO NOT OPEN THE PACKAGE. Fill out the Non-Defective Novelty RMA request. Our returns department will follow up with instructions as to how to return your package (if it is eligible for return). Packages which are refused and returned without prior approval will be subject to a re-stocking fee. A re-stocking fee may be applied should a package be undeliverable due to incorrect delivery information provided by the customer. The package may be re-shipped at the customer's expense. Please note: Packages returned to us without prior approval and with no RMA will be refused and returned back to the customer at their expense.

CA, AUS and UK Return Guidelines - In order for an international return to be considered, the following criteria must be met:
  • All motor and battery operated items are tested prior to leaving our warehouse - these items are not eligible for return.
  • A defect in workmanship which is detected upon receipt of the product before it has been used. We will ask that you provide pictures of the defect in order to help us to determine the cause and the ultimate resolution. Customer must notify SheVibe.com within 48 hours of receiving defective item.
  • If your package was damaged in transit, resulting in damaged product - please immediately take a photograph of the package and contact customer support..
  • Customer will be responsible for return shipping charges. Items which are returned but not actually defective will be disposed of and credit will not be issued.
  • If an item is found to have a true defect, the customer will be reimbursed a fair value (USPS rates only) for their cost in return shipping.
  • A merchandise credit will be issued for all returned defectives..
  • All other applicable return guidelines also apply.
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