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Here at SheVibe, we understand that ordering online
without seeing your items in person can be challenging. We want you to
be pleased with your selection and have done our best to bring you the
most detailed product pictures and descriptions. Due to the variations
in computer monitors, colors may differ from what you perceive on your
particular monitor. Measurements are provided as per the manufacturer
and also may vary slightly from the actual object. We are unable to consider returns due to measurement discrepancies for differences of one quarter inch or less. Please note that due
to their nature, some products have slightly different return
parameters.
If you find yourself here, then we figure something
may have gone awry. No worries, we will do our very best to make things
right. However, we do have some guidelines and procedures we must stick
to, we’re sure you’ll understand. |
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Additional Information:
Clearance & Closeout Items |
X-Pole & X-Pole Warranties |
Unauthorized Returns |
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Refused Shipments or Incorrect Address |
Canadian, Australian and U.K. Return Guidelines |
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If you need to request a Return Merchandise Authorization or RMA (or you would just like to familiarize yourself
with our return policies) please click on the link that best resembles
the problem you are having.
Fill out the appropriate form and once submitted, we'll have
one of our representatives respond in 24 to 48 hours (we’re usually even faster than that, but we had to put
some kind of time frame in there). If it happens to be the
weekend or a holiday, someone will address your needs the
following business day.
If you have questions, you can reach us toll free
at (888) SHE-VIBE (888-743-8423), Monday thru Friday, 11 AM - 6
PM EST, or you can
email us. |
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| Clearance & Closeout Items -
Clearance, Sale and Closeout items are deeply discounted and all
sales of these items are final. Electronic and motor operated items will
be opened, tested and verified as functional before shipping. These
items will not be eligible for return in case of future malfunction. |
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X-Pole & X-Pole Warranties -
All sales are final. Please order your pole carefully. Unopened &
unused poles can be returned within 30 days of purchase. A 20%
restocking fee will be applied. All X-Poles and their associated parts
are guaranteed free of manufacturing defect for a period of 6 months
from date of purchase. Defects from use, wear and tear, chipped edges
from pole to pole contact, being dropped or anything outside of a pure
manufacturing defect are not covered.
If there are any manufacturer defects or damages caused during shipping X-Pole will replace any necessary parts at their discretion. X-Pole wants to make sure you have a fully functional X-Pert/Sport/Kendra. SheVibe Inc. will work with you through X-Pole regarding any issues but all final decisions regarding replacement remain at the sole discretion of X-Pole. |
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Unauthorized Returns - Unauthorized returns will
not be credited.
Unauthorized returns include:
● Returns made without RMA approval from SheVibe Inc.
● Returns made with the pretense there is a defect, when in fact one does not exist.
● Returns made after the return parameters have expired which is 14 days after the item has been received by the customer. |
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| Refused Shipments or Incorrect
Address - A 25% restocking fee will be applied to your credit card
should merchandise be refused when delivery attempt occurs. The
restocking fee will also be applied should the package be undeliverable
due to incorrect delivery information provided by the customer. |
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| Canadian, Australian and U.K. Return Guidelines -
In order for an international return to be considered, the following criteria must be met: |
- All motor and battery operated items are tested prior to leaving our
warehouse - these items are not eligible for return.
- A defect in workmanship which is detected upon receipt of the product
before it has been used. We will ask that you provide pictures of the
defect in order to help us to determine the cause and the ultimate
resolution. Customer must notify SheVibe.com within 48 hours of
receiving defective item.
- If your package was damaged in transit, resulting in damaged product -
please immediately take a photograph of the package and contact customer
support.
- Customer will be responsible for return shipping charges. Items which
are returned but not actually defective will be disposed of and credit
will not be issued.
- If an item is found to have a true defect, the customer will be
reimbursed a fair value for their cost in return shipping.
- A merchandise credit will be issued for all returned defectives.
- All other applicable return guidelines also apply.
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