Here at SheVibe, we understand that ordering online without seeing your items in person can be challenging. We want you to be pleased with your selection and have done our best to bring you the most detailed product pictures and descriptions. If for some reason you are not happy with your purchase, please follow the steps below to ensure a seamless return transaction. Please note that due to their nature, some products have slightly different return parameters.

All returns must be pre-authorized, and an R/A (Return Authorization) number must be obtained. You may e-mail us here or you can call (888) SHE-VIBE to obtain an R/A number and instructions for returns. Our customer service department is open 11am-6pm, Monday through Friday, Eastern Standard Time. Please have your order number available for reference.

Lotions, Lubes, Cleaners & Supplement Returns
You may return any unused/unopened item, with all original packaging intact within 14 days of purchase for credit, refund or exchange. Defective items may be returned within 14 days of receipt and will be replaced with the same item or a merchandise credit will be issued. Your SheVibe customer service representative will help you to determine if your product has a valid defect.

Sex Toy & Novelty Returns
All Novelty sales are final unless there is a valid manufacturer defect. Upon receipt, please carefully open your item, read the directions and insert batteries or charge the unit for the recommended period of time to make sure that your item is working properly. Defective items may be returned within 14 days of receipt and will be replaced with the same item. All returned items must have complete packaging, all original parts, batteries if applicable, cords, controls, blank warranty cards and instructions etc. Please note that unless these products have a valid manufacturer defect, they may not be returned. At times and depending on the manufacturer of the product you purchased, we may refer you directly to the manufacturer for replacement. Once the item has been used it may not be returned. Please keep all product packaging for 30 days and be sure to fill out any warranty cards upon receipt of your product. Your SheVibe customer service representative will help you to determine if your product has a valid defect.

Apparel, Costume & Shoes Returns
Apparel: Hosiery, bodystockings, swimwear and panties may not be returned. Lingerie and costumes may be returned unused & unworn with all original packaging intact within 14 days of purchase for credit, refund or exchange. There is a $5 re-stocking fee on all apparel returns not deemed to be damaged or defective. Halloween Exchange Policy from September 25th to November 7th - You may return all unworn / unused merchandise with all tags attached within 7 days of receiving items (include a copy of your invoice) for a merchandise refund. To be eligible, your return must be postmarked within 7 days of the delivery date of your order. If a different size is needed, a new order must be placed for that item. Your refund will be processed once the returned item is received.

Shoes: May be returned unused and unworn within 14 days of purchase for credit, refund or exchange. Shoes which have a manufacturers defect will be replaced with the same shoe. There will be a 15% re-stocking fee on all shoe returns not deemed to be damaged or defective. The 15% fee is waived if the shoe is exchanged for another size or style, however, customer is responsible for shipping charges on exchanged items. Refunds will be denied for items deemed worn, stained or otherwise damaged by the customer. Customer will be responsible for return shipping to have these items returned to them. Please allow 1 billing cycle for refunds.

Bedroom Gear, Restraints & Blindfold Returns
Defective items may be returned within 14 days of receipt and will be replaced with the same item or a merchandise credit will be issued. Please note that unless these products have a valid manufacturer defect, they may not be returned. Your SheVibe customer service representative will help you to determine if your product has a valid defect.

Books, Games & Music Returns
These items may not be returned. Defective items may be returned within 14 days of receipt and will be replaced with the same item or a merchandise credit will be issued. Your SheVibe customer service representative will help you to determine if your product has a valid defect.

Movie Returns
Unopened DVD's may be returned within 14 days for a full refund.  DVD's which have been opened may not be returned.  Defective DVD's may be returned within 14 days for DVD of the same title. Your SheVibe customer service representative will help you to determine if your product has a valid defect.

Holiday Novelties, Bachelorette Party Supplies & Party Gear
Defective items may be returned within 14 days of receipt and will be replaced with the same item. Please note that unless these products have a valid manufacturer defect, they may not be returned. Your SheVibe customer service representative will help you to determine if your product has a valid defect.

Unauthorized Returns
Unauthorized returns will not be credited.  If you erroneously or mistakenly return an unauthorized item you must pay for the return shipping to get it back.   After 7 business days it will be considered abandoned and will be disposed of.

Refused Shipments
A 25% restocking fee will be applied to your credit card should merchandise be refused when delivery attempt occurs. The restocking fee will also be applied if incorrect delivery address information is provided causing the package to be returned to us. Please make sure you double check this information before completing your order. There is a $10 intercept fee charged by UPS to make changes to the delivery address once the package is in transit - this fee will be passed along to the customer if a delivery intercept is requested.

General Return Guidelines
To return a product, review the information below and request a Return Authorization number by e-mailing us here. One of our agents will reply to your email with further instructions on how to proceed.

• Please see product specific guidelines above for additional information which may supersede these general guidelines.

• Items that are not defective must be returned in unopened packaging.

• Shipping charges are non-refundable unless your item was back ordered and never shipped. We do not pay for postage on returns.

• DVD's and CD's are returnable only if the package seal is unbroken. (We will replace defective DVD's and CD's with new items of the same title.) All of the original packaging; case, booklets, liner notes, bonus discs, etc. must be included.

• All defective items may be returned within 14 days of receipt for replacement. SheVibe.com will pay for return shipping of defective items.