Bodywand

For online support click here.

All returns must be accompanied by your original sales receipt from either a retail store or our online store.

1. Email us by using our contact form to report your claim. We will then issue you a return authorization number (ran) within 48 hours.

2. Ship the defective bodywand, along with a copy of the original sales receipt and ran number.

3. We will send a replacement product to you within 10 business days.

*Items can be returned for replacement only. No refunds will be given.

Bswish

For online support click here.

Mail-in Warranty Registration Form

If you don't have an email address, you will need to register your product by mail, please click here to print out the registration form and mail it to:

California Exotic Novelty

To register your product online, please fill out the form here.

Mail-in Warranty Registration Form

If you don't have an email address, you will need to register your product by mail, please click here to print out the registration form and mail it to:

Doc Johnson Enterprises

To register your product online, please fill out the form here 10 days after purchase.

Warranty Information

If believe you have a defective product please follow the instructions here and send your defective item to:

Elegant Moments

Elegant Moments, Inc. stands behind the quality of our merchandise. Please inspect your order carefully. If you have any damages or a quantity discrepancy please let us know within 5 business days. We will authorize returns up to 30 days from the receipt of your order. You must have a return authorization issued by SheVibe, Inc. Elegant Moments will replace any damaged item that is returned within the 30 day period. Returns for overstock, in store damages, or garments that have been worn will not be accepted. Closeout or sale merchandise will not be subject to return. We do not issue any cash refunds.

Emotional Bliss

Emotional Bliss products have a superbe quality, so they grant a limited warranty of 1 year from the date of purchase against any defects due to faulty workmanship and materials. Please enter the Form information here to register your purchase.

Phone: +44 870 41 00 22

Eroscillator

For your Eroscillator® and its accessories, you have with "ARC" a full year's warranty. This means, if something goes wrong with the unit itself or the attachments we will replace it. If the cause of the problem is customer related, we will test your product and make a recommendation.

Fun Factory

All mechanically defective items may be returned within 14 days of receipt. Please refer to the product user manuals to be sure you are operating your toy properly.

Product User Manuals

Leaf by Swan

For online registration click here.

Warranty Info

All LEAF products offer a complimentary 1-year limited warranty for any defects in materials and workmanship from the date of original retail purchase. This is strictly limited to the repair or replacement of the purchased product and does not cover damage caused by physical or natural destruction, misuse, or other external causes. Any attempt to disassemble the LEAF product will result in the withdrawal of warranty privileges.

The customer is responsible for all shipping and handling costs along with proof of date of purchase (hold on to your receipt). LEAF must be notified about your return-item and provide the customer with a Return Authorization (RMA) number before sending out the product. LEAF reserves the right to refuse and return damaged items that do not follow the above description after inspecting the returned item. All shipping, importing, and returning costs are non-refundable and will be charged to the customer. If LEAF decides to replace the component, the replacement will not extend the life of this warranty. LEAF will not accept any additional charges for work performed by the customer or a third party unless it is authorized. All LEAF products are sold as novelty items only.

Lelo

For online registration click here.

On the LELO homepage, click 'log in' in the upper right corner of the page. Once at the login page, select the 'new customer' option and enter your information. After you have created your account and are logged in, you can click 'register product/warranty' and enter the information that applies to your LELO product.

* Note: The serial number of your LELO product can be found on the back of your 1-year warranty booklet included with your product.

Warranty Info

LELO products are of the highest quality and come with a 1-year worldwide manufacturing warranty. In countries mandating a longer warranty time, LELO extends the warranty appropriately.

This pleasure object is intended for adults only. LELO warrants this pleasure object for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify LELO during the warranty period, LELO will, at its discretion, replace the pleasure object free of charge.

The warranty covers working parts that affect the function of the pleasure object. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the pleasure object (or its accessories) will void the warranty.

Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

Pleasure objects under warranty claim must be returned (together with Return Merchandise Authorization (RMA) number) to LELO carriage paid. Shipping costs are non-refundable.

This undertaking is in addition to a consumer's statutory rights and does not affect those rights in any way. If you experience any problems with your pleasure object, have any questions regarding its operation or believe you are eligible for a warranty claim, please contact customercare@lelo.com.

Nomi Tang

For online warranty info click here.

Nomi Tang products are of the highest quality and come with a 1-year worldwide warranty. In countries mandating a longer warranty time, Nomi Tang extends the warranty appropriately. Pre-authorisation is required for all returns and exchanges. Please contact service@nomitang.com.

PipeDream Products

RealTouch

Please fill out this online form to register your product for warranty coverage.

RealTouch does not offer a money-back refund. In lieu of a refund, they do offer a one year limited product guarantee on all mechanical and electronic components.

IN ORDER TO QUALIFY FOR THE 1 YEAR EXTENDED WARRANTY BEYOND THE FIRST 30 DAYS OF PURCHASE, THE PURCHASER MUST LOG IN TO THEIR REALTOUCH ACCOUNT AT LEAST ONCE PER MONTH. FAILURE TO LOG IN TO YOUR REALTOUCH ACCOUNT AND/OR FAILURE TO MAINTAIN ACCURATE AND CURRENT CONTACT INFORMATION WILL VOID ANY WARRANTY BEYOND THIE FIRST 30 DAYS FROM PURCHASE.

TopCo Sales

Please fill out this online form to register your product for warranty coverage.

Vida Internationale

If due to any defect in materials or workmanship, this product fails to maintain its integrity or its moving parts become inoperable within one year from the date of purchase, the manufacturer will replace it with a like or reasonably similar product. Additional information here.

Vida Internationale
Post Office Box 2488
Chatsworth, California 91313

Phone: (818) 332-4644
Fax: (818) 332-4611

info@vidainternationale.com

Vanity by Jopen

Your purchase has a 1 year warranty from the "date of purchase" against any mechanical failure. For information regarding product registration and product replacement, please click here.

VIBETRONICS
P.O. Box 5108
Chino, CA 91708

Contact Form

We-Vibe

One year replacement warranty from purchase date on all defective products. Within 12 months from the date of purchase (or a longer period where required by law), the We-Vibe may be returned for replacement, in the event of a manufacturing defect.