Your Cart


Your cart is empty.
Manufacturers


Search


Shop By Category

Product Features

Connect

Sign In

Aslan Leather

Our strict attention to detail and uncompromising approach shows in every piece we produce so that we can proudly stand behind our products as being among the finest BDSM toys and the best dildo harnesses available. That is why all our products come with a lifetime guarantee. If your ASLAN item breaks during normal wear you can send us your item for repair or replacement.

For online support click here.

Phone: 416-306-0462

Aslan Leather
PO Box 102 Stn. B
Toronto, ON M5T 2T3
CANADA

Bedroom Kandi

OhMiBod warrants this product for a period of 1 year from date of original purchase, against defects due to faulty workmanship or materials. In the event this product fails during the warranty period, simply email us at customercare@ohmibod.com and provide us with a valid proof of the date the original purchase and we will replace the faulty product at no extra charge. Certain restrictions may apply, please refer to the user manual provided to you with your product.

For online support click here.

Customer service email: bedroomkandi@ohmibod.com
Customer service telephone: 1 (866) 678-4443 x1

Suki, LLC
210 West Road #3
Portsmouth, NH 03801

Bodywand

For online support click here.

All returns must be accompanied by your original sales receipt from either a retail store or our online store.

1. Email us by using our contact form to report your claim. We will then issue you a return authorization number (ran) within 48 hours.

2. Ship the defective bodywand, along with a copy of the original sales receipt and ran number.

3. We will send a replacement product to you within 10 business days.

*Items can be returned for replacement only. No refunds will be given.

Generation Products
ATTN: Returns
1 Pearl Buck Court
Bristol, PA 19007.

Bswish

For online support click here.

Mail-in Warranty Registration Form

If you don't have an email address, you will need to register your product by mail, please click here to print out the registration form and mail it to:

B Swish
P.O. Box 69A51
Los Angeles, CA 90069 USA

California Exotic Novelty

To register your product online, please fill out the form here.

Mail-in Warranty Registration Form

If you don't have an email address, you will need to register your product by mail, please click here to print out the registration form and mail it to:

VIBETRONICS
P.O. Box 5108
Chino, CA 91708

Crave

We provide a one year limited warranty from the date of sale for all Crave products purchased through authorized retailers. The warranty covers manufacturer's and material defects made apparent through normal use, per Crave's discretion; regular wear and tear or failures due to product modification, misuse, or accident are not covered.

Please contact us here with any questions regarding warranty service and product replacement.

Doc Johnson Enterprises

To register your product online, please fill out the form here 10 days after purchase.

Warranty Information

If believe you have a defective product please follow the instructions here and send your defective item to:

DOC JOHNSON ENT.
ATT. WARRANTY DEPT.
P.O. BOX 9908
NORTH HOLLYWOOD, CA 91609-9908

The Doxy Massager

The Doxy Massager comes with a comprehensive 12 month warranty against mechanical and material breakdown. Proof of purchase will be required. Please email ruby@doxymassager.com describing the problem you are experiencing and your preferred method of contact.

Elegant Moments

Elegant Moments, Inc. stands behind the quality of our merchandise. Please inspect your order carefully. If you have any damages or a quantity discrepancy please let SheVibe know within 24 hours. Elegant Moments will replace any damaged item that is returned within the 30 day period – this is separate from SheVibe’s return policy. You must contact us directly before sending anything back. Returns for garments that have been worn or altered will not be accepted. Closeout or sale merchandise will not be subject to return. We do not issue any cash refunds.

Elegant Moments
PO Box 9
Peckville, PA 18452

Phone: 800-876-4363

elegantmoments2@aol.com

Eroscillator

For your Eroscillator and its accessories, you have with "ARC" a full year's warranty. This means, if something goes wrong with the unit itself or the attachments we will replace it. If the cause of the problem is customer related, we will test your product and make a recommendation.

Advanced Response Corp
P.O Box 2213
Radio City Station
New York, NY 10101-2213

Phone: 1-888-460-8106
Phone: (212) 459-0887
Fax: (212) 459-1458

sales@eroscillator.com

Evolved Novelties

For online support click here.

Mail-in Warranty Registration Form

If you don't have an email address, you will need to register your product by mail, please click here to print out the registration form and mail it to:

Evolved Novelties
20525 Nordhoff St.
Suite #4 Chatsworth, CA 91311.

Fucking Sculptures

If you manage to break your Fucking Sculpture or render it useless in any way we will replace it. Once. This is a lifetime guarantee. You only pay the shipping. Just send us the broken piece or email a digital photo and we'll send you a similar one. Nice, huh? Use our contact form to begin the process.

701 Bancroft Way
Berkeley, CA 94710

Phone: (510) 982-1669

hello@fuckingsculptures.com

Fun Factory

Click here for Fun Factory warranty information.

FUNFACTORY USA INC
3607 W. Pacific Ave.
Burbank, CA 91505

Product User Manuals

Phone: (800) 730-6016
info@funfactoryusa.com

G-Spot Lollipop

The G-Spot Lollipop product line is made utilizing the highest quality materials and comes with a 1-year manufacturers warranty. The G-Spot Lollipop is intended for adults only. G-Spot Lollipop, LLC, warrants our pleasure object for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify us during the warranty period, we will at our discretion, replace the G-Spot Lollipop free of charge.

The warranty covers working parts that affect the function of the G-Spot Lollipop. It does NOT cover cosmetic deterioration or damage caused by accident, misuse or neglect. Any attempt to open or take apart the G-Spot Lollipop will void the warranty. Contact us here: http://www.gspotlollipop.com/policies.html

Happy Valley & Fuze Silicone

There is a lifetime guarantee on all Happy Valley & Fuze Silicone products. Damage resulting from misuse or abuse will not be covered. If you discover a manufacturer flaw with your Happy Valley item, please email customersupport@shevibe.com for details on how to get a replacement.

Hot Octopuss

PULSE comes with a standard 1 year manufacturer’s warranty against defects in the workmanship of the product. A proof of purchase (an itemized dated receipt) is essential for warranty service. PULSE cannot be returned unless it is defective. Warranty claims are for exchanges only. In order to make a warranty claim please contact us at returns@hotoctopuss.com where we will provide you with a Return Authorization number (RA) and a return address. Once the product has been received we will assess it and if deemed faulty a replacement will be sent out the next working day.

Je Joue

Warranty Info

Je Joue aims to provide you with 100% satisfaction from all their toys. Je Joue offers a 1 year international guarantee against any defects due to faulty materials or workmanship, upon valid proof of purchase.

However, we understand that sometimes things can go wrong, so in the unlikely event that you have an issue with your toy and perhaps need a replacement, we'll do our best to make this happen.

Firstly, please take a look at there FAQs located on there website here. Most issues can be easily fixed and this section of our site should cover most simple problems that you may encounter.

If, however, your toy has decided to totally ignore your pleasure needs, please fill out our defective return form and we will be happy to discuss Je Joue's replacement process with you.

JimmyJane

JimmyJane warrants all FORM and CHROMA products against defects in materials and workmanship for a period of three (3) years commencing on the date of the original purchase of such product. For more information, click here.

To register your JimmyJane product click here.

Vanity by Jopen

Your purchase has a 1 year warranty from the "date of purchase" against any mechanical failure. For information regarding product registration and product replacement, please click here.

VIBETRONICS
P.O. Box 5108
Chino, CA 91708

Contact Form

Leaf

For online registration click here.

Warranty Info

All LEAF products offer a complimentary 1-year limited warranty for any defects in materials and workmanship from the date of original retail purchase. This is strictly limited to the repair or replacement of the purchased product and does not cover damage caused by physical or natural destruction, misuse, or other external causes. Any attempt to disassemble the LEAF product will result in the withdrawal of warranty privileges.

The customer is responsible for all shipping and handling costs along with proof of date of purchase (hold on to your receipt). LEAF must be notified about your return-item and provide the customer with a Return Authorization (RMA) number before sending out the product. LEAF reserves the right to refuse and return damaged items that do not follow the above description after inspecting the returned item. All shipping, importing, and returning costs are non-refundable and will be charged to the customer. If LEAF decides to replace the component, the replacement will not extend the life of this warranty. LEAF will not accept any additional charges for work performed by the customer or a third party unless it is authorized. All LEAF products are sold as novelty items only.

Lelo

For online registration click here.

On the LELO homepage, click 'log in' in the upper right corner of the page. Once at the login page, select the 'new customer' option and enter your information. After you have created your account and are logged in, you can click 'register product/warranty' and enter the information that applies to your LELO product.

* Note: The serial number of your LELO product can be found on the back of your 1-year warranty booklet included with your product.

Warranty Info

LELO products are of the highest quality and come with a 1-year worldwide manufacturing warranty. In countries mandating a longer warranty time, LELO extends the warranty appropriately.

This pleasure object is intended for adults only. LELO warrants this pleasure object for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify LELO during the warranty period, LELO will, at its discretion, replace the pleasure object free of charge.

The warranty covers working parts that affect the function of the pleasure object. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the pleasure object (or its accessories) will void the warranty.

Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

Pleasure objects under warranty claim must be returned (together with Return Merchandise Authorization (RMA) number) to LELO carriage paid. Shipping costs are non-refundable.

This undertaking is in addition to a consumer's statutory rights and does not affect those rights in any way. If you experience any problems with your pleasure object, have any questions regarding its operation or believe you are eligible for a warranty claim, please contact customercare@lelo.com.

LELO Inc.,
4320 Stevens Creek Blvd.,
Suite #205, San Jose,
CA 95129, USA

Lux

The LX3, LX3+, LX4 and LX4+ carry a 1 year warranty from the date of purchase as long as you have a copy of your receipt which shows that a LUX was purchased and the date. For more warranty information go here.

For online registration click here.

Minna Life

Warranty Info

All Minna Life products come with a 1-year limited manufacturer's warranty. Minna Life warrants for a period of one year after the date of purchase, against defects due to materials or workmanship. The manufacturer's warranty does not cover cosmetic deterioration caused by wear and tear or loss or damage to batteries, or damage caused by accident, or misuse or use other than as intended and described in the product instruction manual.

Ovo

Should claims arise during the warranty ovo reserves the right to refuse a warranty repair or warranty confirmation if proof cannot be provided.

In the event of a warranty claim, please return the product together with the original purchase document to ovo Berline GmbH, Lohweg 5-7 30559 Hanover, Germany. You must pay for shipment. Postage costs will not be refunded. Please make sure that the product is safely packed for transport if you return it to us. ovo does not provide any warranty for inappropriate packaging or loss incurred when returning the product to ovo.


Click here for full warranty information

PipeDream Products

Please send us an E-Mail with your questions to:

info@pipedreamproducts.com

Revel Body

One year, uncomplicated warranty against manufacturer defect-related problems resulting from everyday proper use of the product. Please contact us here.

RodeoH

The New RodeoH.com Return Policy BY POPULAR DEMAND. We hear you! It can be very difficult to figure out the exact size/style that is perfect for YOU. So, we are taking it one step further and offering exchanges of RodeoH & TRUHK Underwear Harnesses. Naturally, items must be unworn, unwashed, in their original packaging, and within 2 weeks of delivery. For online instructions click here.

Sportsheets

Limited Lifetime Warranty

Sportsheets International, Inc. (“Sportsheets”) hereby warrants that, in the event of a manufacturing defect, malfunction of Sportsheets' products which have a "Limited Lifetime Warranty" designation on the packaging of such product, or failure to conform with this written warranty, Sportsheets agrees to and shall repair or replace the Product at no charge to you, for as long as you own the Product. This limited warranty does not apply to damage to the Product resulting from ordinary wear and tear or abuse. This Limited warranty does not apply to Dildos, Vibrators or Bullet Vibrators, which may be included with your product.

Click here for detailed warranty information.

Sportsheets International, Inc.
Attention: Product Warranties-RMA #XXXX
7436 Lorge Circle, Huntington Beach, CA 92647.

Phone: 714-698-0877

Email: info@sportsheets.com

TopCo Sales

Please fill out this online form to register your product for warranty coverage.

Topco Sales
Post Office Box 3566
Chatsworth, CA 91313-3566

Phone: (818) 332-4600
Fax:(818) 332-4611

USAEmailinfo@topcosales.us

Toyfriend

Toyfriend Vibrators are warrantied for 1 year from original date of purchase. If you are having a problem with your Toyfriend, please email customersupport@shevibe.com for details on how to get a replacement.

Vibratex

The manufacturer warrants the product to be free of manufacturing defects for a period of one year from the date of purchase. This warranty covers defects in workmanship, materials, and electrical parts that are not caused by improper use. Please note that this warranty does not cover your personal satisfaction, cosmetic flaws or mishandling of the toy. Only mechanical defects of the vibrator/ massager will be covered and ordinary wear and tear are to be expected. Please click here for details.

Vixen

Vixen offers a lifetime guarantee on most of their silicone products (some items such as Colossus and Ride On are excluded). Vixen Creations, Inc. offers an unbeatable lifetime replacement guarantee on most damaged items. A receipt is required for all warranty replacements.

Please note that damage resulting from misuse of our products is not covered by this warranty. For example, "My dog or cat ate it,", "I forgot it was on the stove,", "I bit it,", "My girlfriend left me and took the dildo,". These do not qualify for product replacement. Do not use our products with silicone-based lubricants, this use voids our guarantee.

Please click here for details.

We-Vibe

One year replacement warranty from purchase date on all defective products. Within 12 months from the date of purchase (or a longer period where required by law), the We-Vibe may be returned for replacement, in the event of a manufacturing defect.

Please click here for details.

Standard Innovation Corporation
Suite 330
1130 Morrison Drive
K2H 9N6
Ottawa, ON
Canada

Phone: 613-828-6678
info@we-vibe.com