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Home > Help > Return Policy > Defective Novelty Return
Defective Novelty Return

In order for a defective novelty to be considered for return, the following criteria must be met:
  • A defect in workmanship which is detected upon receipt of the product before it has been used. We may ask that you provide pictures of the defect in order to help us to determine the cause.


  • A mechanical defect has occurred within the first 14 days of ownership. If the manufacturer warranties this product beyond 14 days, we will help you to facilitate resolution.


  • Please determine there is an actual defect. Always try fresh batteries first. Read the user manual. Charge the unit as per the manufacturer’s instructions completely before attempted use. If you are still unsure, your SheVibe representative can help you to determine if your item has an actual defect.


  • Once the item has been used, due to sanitary reasons, we cannot accept a return. If the manufacturer warranties this product beyond 14 days, we will help you to facilitate resolution.


  • Items returned with the pretense that a defect exists or which have been tampered with to create the appearance of a defect will be disposed of and no credit will be issued.


  • Defectives will be replaced with the same item.


  • We cannot replace a defective before it has been received by our warehouse. If a replacement is desired more quickly, please place a new order and you will be refunded accordingly upon receipt of the defective item.


  • A return label will be provided to you if it is determined an actual defect exists within the initial 14 days of ownership.


  • The RMA (Return Merchandise Authorization) number must be written on the outside of the return package.


  • By submitting this form you acknowledge that you understand these conditions.

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